🇸🇮 SL 🇬🇧 EN
Field Tech Agent Studio
Telecom & IT Support Suite

Zero-install live visual support with real-time AR guidance.

Customers connect their smartphone camera instantly using a 1-time link or 6-digit PIN in their mobile browser. Support agents highlight modem LEDs, verify cabling, and troubleshoot WiFi issues in real time.

Customer Access with PIN
100% Zero-Install
PIN code provided by your support agent during the call (valid for 30 minutes).
iOS Safari & Android Chrome
WebRTC P2P Encryption
Resolution in < 3 min
LIVE FEED (WebRTC)
SESSION #ISP-8492
FTTH GPON OPTICAL ROUTER
PWR
PON
LOS
LAN1
OPTICAL
LAN 1 (TV)
LAN 2
POWER
ATTENTION: RED LOS LED
Check the green optical fiber connector
Camera Resolution: 1080p @ 60fps
Active Latency: ~45 ms (P2P)
-72%
Fewer unnecessary truck rolls / on-site dispatches
0 s
Customer setup time (runs instantly in mobile browser)
2.4x
Faster Average Handle Time (AHT)
96%
First Contact Resolution (FCR) satisfaction rate
Interactive Product Tour

Explore the Exact Tools Built Into the Platform

Click through the interactive live previews to see how the agent studio, customer phone feed, and WiFi diagnostics work in real time.

LIVE REAR CAMERA | 09:14
Tech: Sarah J. Device: GPON FTTH
NOKIA G-240G GPON ONT
PWR
PON
LOS
LAN1
OPTICAL
GE LAN 1
GE LAN 2
POWER 12V
INSPECT LOS LED
Green optical patch cord
Click anywhere to place AR arrow!
Hardware LED Guide
POWER: 🟢 Sveti zeleno (OK)
PON: 🟢 Povezano na centralo
LOS: 🔴 UTRIPA (Optični signal prekinjen)
Captured Snapshots
LOS_Led.jpg
Fiber_Port.jpg
1080p LIVE
0-INSTALL SAFARI
FIBER ROUTER
OPTICAL
LAN 1
CHECK GREEN PLUG
Pulsing by agent...
2.4 GHz & 5 GHz Channel Spectrum
CH 1
CH 6 (CONGESTED)
CH 11
5G 36
Detected 14 neighbor SSIDs on Channel 6.
Smart Advisory: Heavy 2.4GHz interference. Instruct customer to switch their smart TV to 5GHz network (SSID_5G).
Live Signal Health & Latency
2.4 GHz Signal
-68 dBm
Fair (Interference)
5 GHz Signal
-52 dBm
Excellent
Packet Loss: 0.0% (Stable)
Jitter / Bufferbloat: 4.2 ms
Estimated Link Speed: 433 Mbps (802.11ac)
📍 Select Active Room: Living Room (Near TV)
🛋️ Living Room
🍳 Kitchen
🚪 Hallway
💻 Office
🛏️ Bedroom
🚿 Bathroom
MODEM
-48 dBm
MESH AP (OPTIMAL)
-62 dBm
DEADZONE
-86 dBm
Click anywhere on the floorplan to measure RSSI signal & place Mesh APs.
Business Impact & ROI

Calculate annual savings for your support operations

Physical on-site technician visits cost $75 to $120+ on average. Remote visual assistance resolves hardware confusion instantly.

Monthly technical support calls: 1.000 calls
Estimated cost per technician dispatch: 85 $ / visit

*Calculations are based on a conservative 15% rate of calls that would otherwise result in an unnecessary truck roll due to cabling or LED confusion.

Estimated Annual Savings
153.000 $
1.800
Fewer dispatches / year
3.600 hrs
Technician hours saved
Core Platform Capabilities

Everything support agents need for rapid diagnosis

Engineered specifically for telecom operators, IT contact centers, and field technicians.

Zero-Install Mobile Access

Zero app store friction. End customers join instantly through Safari (iOS) and Chrome (Android) by opening a link or entering a PIN.

Live AR Drawing & Pulsing Focus

Support agents draw interactive arrows, circles, and trigger animated target pulses superimposed directly over the customer live camera stream.

Remote WiFi & Signal Diagnostics

Integrated diagnostic tool to analyze 2.4GHz / 5GHz signal health, channel congestion, and guide optimal router placement.

Interactive Hardware & LED Guide

Interactive reference library for optical modems (POWER, PON, LOS, WAN, LAN) and TV boxes with pre-built troubleshooting workflows.

Automated Incident Reports

Capture HD snapshots with annotations and generate instant, timestamped PDF inspection reports ready for billing, CRM, or audit trails.

Bank-Grade Security & GDPR

30-minute cryptographic tokens, WebRTC P2P stream encryption, and strict privacy protection with zero persistent video storage.

Versatile Applications

Real-World Scenarios & Industry Use Cases

From broadband customer support to complex field equipment diagnostics, visual assistance eliminates guesswork and costly dispatches.

Telecommunications & ISPs

Broadband, Optical & TV Support

  • Modem LED Alarms: Instantly identify blinking red LOS, PON sync loss, or unplugged power adapters.
  • TV Box & Cabling: Verify whether Ethernet patch cable is in the correct LAN port (LAN 1 vs LAN 4).
  • Optical Fiber Inspection: Guide subscriber to check the green SC/APC connector for loose seating without breaking fiber.
Avoids 70%+ of basic broadband truck rolls
Field Service & HVAC

Heat Pumps, Solar & Smart Home

  • Error Code Readings: Read LCD error codes on heat pump controllers, solar inverters, or boiler panels directly.
  • Breakers & Valves: Show customer which safety switch tripped or which water pressure valve needs turning.
  • Pre-Dispatch Triage: Ensure technician brings exact replacement parts if on-site repair is genuinely required.
Saves 2+ hours of travel time per remote resolution
Enterprise IT & Remote Work

Workplace & Remote Employee IT

  • Workstation Cabling: Guide remote staff connecting USB-C docking stations, dual monitors, and HDMI hubs.
  • Branch Office Racks: Guide non-technical branch staff to inspect switch patch panels and reboot correct PoE ports.
Zero IT downtime for remote employees
Auditing & Documentation

Damage Claims & Quality Audits

  • Timestamped Evidence: Capture HD photos with embedded arrows and notes for tamper-proof audit trails.
  • One-Click Official PDF: Generate complete inspection reports ready for CRM archiving, warranty, or insurance claims.
100% verifiable intervention records
Enterprise Architecture & Security

100% On-Premise & Single-Server Architecture

No external SaaS tracking, zero third-party video storage, and full airgap intranet compatibility.

Self-Hosted / Single VPS / Private Cloud

Complete Data Sovereignty & Zero Vendor Lock-in

Unlike corporate enterprise suites that charge high monthly fees and route sensitive video through external US clouds, FixCam runs entirely on your own infrastructure. You own 100% of the code, signaling, and database.

WebRTC P2P DTLS-SRTP
Video and audio stream directly peer-to-peer with banking-grade encryption.
Airgap Mode Ready
Can operate in isolated corporate intranets without external internet access.
Auto-Expiring Tokens
One-time PINs automatically invalidate and wipe session tokens after 30 minutes.
Zero Video Storage
Strict GDPR privacy: Video is never recorded or stored on disk unless snapshot is captured.

100% White-Label Ready

Custom Domain & Styling

Deploy under your own domain (e.g. support.yourcompany.com) with custom logos, corporate color themes, and agent certificates.

REST API & CRM Integrations

Ticketing & Billing Portals

RESTful endpoints to automatically generate support PINs from internal ticketing tools or push PDF inspection summaries directly into customer records.

Zero Per-Minute Fees

Predictable Operating Costs

Run hundreds of concurrent video support sessions on standard affordable server hardware with zero per-agent or per-minute penalty fees.

How It Works

Troubleshoot issues in 3 simple steps

Zero friction, no account creation, and no app store installs.

01

Generate PIN or SMS Link

The support agent creates a secure 6-digit session PIN or delivers an SMS link with a single click during the live call.

02

Customer Opens Camera

The customer taps the link or enters the PIN in their mobile browser, immediately streaming their rear camera in HD video.

03

Live AR Guidance & Resolution

The agent draws annotations on the screen, identifies loose cables or alarm LEDs, and solves the ticket in under 2 minutes.

Architecture & SaaS Comparison

Traditional Support & Cloud SaaS vs. FixCam Live Video

Looking for a self-hosted, on-premise alternative to SightCall, Blitzz, or Rescue Live Lens without per-minute fees? Compare key architectural differences below.

Capability / Metric Traditional Phone Support FixCam Live Support
Customer Installation Requires app download or blind guessing 0-Install (instant in mobile browser)
Hardware LED & Cable Verification Verbal confusion (15+ min average) Instant HD 1080p visual inspection
Customer Guidance Accuracy Vague verbal steps ("Look at 3rd light...") Live AR arrows & pulsing focal rings
WiFi Congestion & Signal Fixes Generic advice without live visibility Guided WiFi signal & channel analysis
Intervention Audit Documentation Manual text notes in ticketing system Automated PDF report with image evidence
Cost of Unnecessary Truck Rolls High ($75 – $120+ per dispatch) Reduced by up to 72%
Frequently Asked Questions

Everything you need to know about FixCam Visual Support

Find quick answers regarding zero-install WebRTC access, on-premise security, and ISP ROI.

Does the customer need to install any mobile app from an app store?
No. FixCam is 100% zero-install and browser-based (WebRTC). Customers simply tap a secure 1-time SMS link or enter a 6-digit PIN directly in iOS Safari or Android Chrome without visiting the App Store or creating an account.
How does FixCam reduce ISP truck rolls and technician dispatch costs?
By enabling technical support agents to visually inspect modem status LEDs (LOS/PON), verify loose optical fiber connectors, and check Ethernet port cabling in real time. Over 70% of unnecessary truck rolls caused by simple cabling confusion or wrong TV ports are resolved in under 2 minutes.
Is the customer video stream recorded or stored on third-party servers?
No. Video streams directly peer-to-peer (P2P) with bank-grade WebRTC DTLS-SRTP encryption. Video is never recorded or stored on disk, ensuring 100% GDPR compliance and customer privacy protection.
Can the platform run 100% on-premise on our own private server or intranet?
Yes. The entire platform runs on a single VPS or dedicated on-premise Linux/Docker server and fully supports isolated Airgap intranet environments without external internet dependencies or third-party cloud connections.
How does the real-time AR annotation and pulsing focus work?
Support agents can click or drag directly over the live camera stream to draw arrows, highlight specific router ports with color circles, or trigger an animated pulsing focal ring that appears instantaneously on the customer phone screen.
How does FixCam compare to cloud services like SightCall or Rescue Live Lens?
Unlike corporate enterprise SaaS tools that charge heavy monthly per-seat fees or per-minute charges and route video through US clouds, FixCam gives you full source code ownership, zero per-minute penalty fees, complete data sovereignty, and custom white-label branding.

Experience the Future of Visual Remote Support

Production-ready for immediate integration into telecom contact centers, MSPs, and field service operations.

Enter Customer PIN Agent Studio Login matevz@sipek.si
For inquiries, custom enterprise licensing, or demo requests: matevz@sipek.si